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TERMS & CONDITIONS

Pixel Planet Terms & Conditions

Last Updated: 24/04/2026

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1. Introduction

Welcome to Pixel Planet. These Terms and Conditions (“Terms”) govern your use of our website, online booking platform, and participation in our on-site experiences, including the Pixel Grid and Virtual Reality (VR) Simulators (collectively “Services”).

By booking a session online, purchasing a ticket in store and online, or participating in our experiences, you agree to these Terms. If you do not agree, do not use our Services.

These Terms are governed by New Zealand law and comply with applicable consumer protections.

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2. Our Services

Pixel Planet provides interactive entertainment, including:

  • Pixel Grid: Motion-based, light-up floor experience requiring physical coordination.

  • VR Simulators: Immersive virtual reality experiences using headsets, controllers, and motion feedback equipment.

We may modify, suspend, or discontinue Services at any time without notice.

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3. Age & Supervision Requirements

  • Pixel Grid: Ages 4+

  • VR Simulators: Ages 5+

  • Children under 12 must be actively supervised by a responsible adult at all times while on the premises. Drop-offs are not permitted.

  • For safety, unsupervised children will not be permitted to participate.

  • Parents/guardians are responsible for assessing suitability of the experience for their children.

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4. Health & Safety​

  • Participation assumes acceptance of all known risks associated with physical and VR activities.

  • Guests must follow all safety instructions from staff at all times.

  • Individuals with medical conditions (e.g. epilepsy, heart conditions, motion sickness) should consult a doctor before participating.

  • Pixel Planet may refuse participation or entry if safety risks are identified.

  • Children left unattended or participating without supervision will be denied entry.

 

​Footwear Policy Pixel Planet​​

  • The Pixel Grid is a barefoot experience for safety and to protect the interactive floor surface. Barefoot use provides improved grip and helps reduce the risk of debris (such as stones, dirt, or mud) damaging the tiles.

  • Recommended Footwear:
    Closed-toe shoes with good grip may be worn if preferred. Socks alone are not recommended due to increased slip risk.

  • Footwear Requirements:
    All footwear must be clean, dry, and free from dirt, mud, stones, or other debris before entering the Pixel Grid. Guests who have been outdoors or in unclean environments may be required to clean or remove footwear before participation. Staff reserve the right to refuse entry to footwear deemed unsafe.

  • Barefoot Participation:
    Guests may participate barefoot at their own risk. While barefoot use may improve grip, it may also increase the risk of minor injury.

  • Safety & Conduct:
    All participants must follow staff instructions at all times while using the Pixel Grid. Unsafe behaviour or failure to comply may result in removal from the experience without refund.

  • Pixel Planet is not responsible for injury, loss, or damage arising from failure to follow staff instructions, unsafe behaviour, or use of unsuitable equipment or footwear, to the extent permitted by New Zealand law.

  • Nothing in these Terms limits liability that cannot be excluded under New Zealand law, including liability for negligence causing death or personal injury.

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5. Booking, Payments, and Cancellations

  • Payment required at booking; walk-ins accepted if space allows.

  • Cancellations made more than 24 hours before your booking receive a full refund.

  • Cancellations made less than 24 hours before your booking incur a 50% fee which is calculated on the total booking amount.

  • No-shows may forfeit the session without a refund.

  • Pixel Planet may cancel or reschedule bookings for operational reasons; alternative times or refunds will be offered.

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6. Conduct & Behaviour

  • Guests must act responsibly and treat staff, others, and equipment with respect.

  • Unsafe behaviour may result in removal without refund.

  • Participants are financially responsible for damage caused by negligence or intentional misuse.

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7. Equipment Use & Liability

  • All equipment remains property of Pixel Planet.

  • Guests must follow staff instructions and use equipment safely.

  • Liability is limited to the extent permitted by NZ law.

  • Pixel Planet does not exclude liability for death or personal injury caused by negligence.

  • Guests assume risk of injury from physical and VR activities, but consumer guarantees under NZ law remain.

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8. Media & Photography

  • Photos/videos may be taken for promotional purposes.

  • By entering, you consent to use of your image unless you notify staff.

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9. Intellectual Property

  • All branding, designs, and content are owned or licensed by Pixel Planet.

  • No reproduction or distribution without written permission.

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10. Privacy

Pixel Planet values your privacy.

By using our Services, you consent to the collection, storage, and use of your personal information in accordance with the New Zealand Privacy Act 2020 and our Privacy Policy.

 

Information We Collect: 

  • Name, email, phone number, and payment information.

  • Booking or visit details, including session preferences, age, and special requirements.

  • Information you voluntarily provide.

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How We Use Your Information:

  • Manage bookings and payments.

  • Send updates about sessions or experiences

  • Ensure safety and compliance with Terms & Waiver.

  • Improve services and customer experience.

  • Comply with legal or regulatory obligations.

By providing personal information, you consent to its use as described above.​

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Sharing Your Information:

  • We do not sell personal information.

  • May share with:

  • Payment processors.

  • Service providers assisting in delivering Services (as necessary).

  • Legal authorities if required by law.

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Data Security:

We take reasonable steps to protect personal information.

Absolute security cannot be guaranteed due to inherent risks of electronic storage/transmission.

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Cookies & Tracking:

Website may use cookies to improve experience, understand usage, and manage preferences.

Disabling cookies may affect functionality.

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Your Rights:

Under the Privacy Act 2020, you can:

  • Access personal information held about you.

  • Request correction of inaccurate/incomplete information.

  • Request deletion, subject to legal or operational requirements.

  • Contact: info@pixelplanet.co.nz

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Children’s Privacy:

  • We do not knowingly collect personal information from children under 18 without parental or guardian consent.

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11. Disclaimers & Limitation of Liability​

  • Services are provided “as is” and “as available.”

  • Participation is at your own risk, subject to NZ consumer protections.

  • Pixel Planet cannot exclude liability for gross negligence or wilful misconduct.

  • Personal injury or property damage resulting from failure to follow safety instructions, unsafe behaviour, or misuse of equipment is the responsibility of the participant, to the extent permitted by New Zealand law.

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12. Indemnification

  • Guests agree to indemnify Pixel Planet from claims arising from misuse of Services or violation of Terms.

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13. Governing Law

  • Terms are governed by New Zealand law.

  • Disputes are resolved in New Zealand courts.

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14. Contact

Phone: 03 424 56 59

Email: info@pixelplanet.co.nz

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