Pixel Planet Cancellation & Refund Policy

 

​Last Updated: 22/03/2026

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At Pixel Planet, we want every guest to have a fun and safe experience.

Please read our cancellation and refund policy carefully before booking.

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1. Booking & Payments

• Bookings can be made online or in person at our venue.

• Payment is required at the time of booking to secure your time slot.

• Walk-ins are welcome, subject to availability.

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2. Cancellations

• Cancellations made more than 24 hours before your booking receive a full refund.

• Cancellations made less than 24 hours before your booking incur a 50% fee, calculated on the total booking amount.

• No-shows or late arrivals may result in forfeiture of the session without refund.

• Pixel Planet may cancel or reschedule bookings for operational reasons; alternative times or refunds will be offered.

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3. Rescheduling

• If you need to change your booking time, please contact us as soon as possible.

• We will do our best to accommodate rescheduling requests, depending on availability.

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4. Refunds

• Refunds are issued to the original method of payment, minus any applicable cancellation fees.

• No refunds are available for no-shows or late arrivals.

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5. Partial Attendance

• If a guest arrives late and misses part of their session, no partial refunds will be given, but remaining time may be used if possible and safe.

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6. Health & Safety Considerations

• Guests experiencing illness or injury should notify staff immediately.

• Refunds may be considered on a case-by-case basis for safety reasons.

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7. Group Bookings & Private Events

• Different cancellation terms may apply for group bookings or private events.

• These terms will be communicated at the time of booking.

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8. Contact Us

For cancellations, rescheduling, or refund inquiries please contact us.
Phone: 03 424 56 59 

Email: info@pixelplanet.co.nz