Pixel Planet Cancellation & Refund Policy

Last Updated: 26/06/2026

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At Pixel Planet, we want every guest to have a fun, safe, and enjoyable experience.

Please read our Cancellation & Refund Policy carefully before making your booking.

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1. Booking & Payments

Bookings may be made online or in person at our venue.

Payment is required at the time of booking to secure your reservation.

Walk-ins are welcome, subject to availability.

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2. Cancellations

• Cancellations made more than 24 hours before your booking are eligible for a full refund.

• Cancellations made less than 24 hours before your booking will incur a 50% cancellation fee, calculated on the total booking amount.

• No-shows and late arrivals may result in forfeiture of the booking without refund.

• Pixel Planet reserves the right to cancel or reschedule bookings due to operational requirements, equipment failure, or unforeseen circumstances. Where possible, an alternative session, reschedule, or full refund will be offered.

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3. Rescheduling

If you need to change your booking, please contact us as soon as possible.

Rescheduling requests made more than 24 hours before your booking will generally be accommodated, subject to availability.

Requests made within 24 hours of your booking may be approved at Pixel Planet's discretion.

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4. Refunds

Approved refunds will be issued to the original method of payment, less any applicable cancellation fees.

Refunds are not available for no-shows or late arrivals.

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5. Partial Attendance

If a guest arrives late and misses part of their booked session, no partial refund will be provided. Where practical and safe to do so, guests may use any remaining session time.

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6. Health & Safety Considerations

Guests experiencing illness, injury, or another circumstance that may affect their safe participation should notify our staff as soon as possible.

Refunds, credits, or rescheduling may be considered on a case-by-case basis where participation is not possible due to genuine health or safety concerns.

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7. Group Bookings & Private Events

Group bookings and private events may be subject to separate cancellation and payment terms.

Any additional terms will be communicated at the time of booking.

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8. Attraction Unavailable

If an attraction becomes unavailable due to equipment failure, maintenance, or operational reasons, Pixel Planet may offer an alternative experience, reschedule the booking, provide a credit, or issue an appropriate refund.

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9. Contact Us

If you need to cancel, reschedule, or have any questions about this policy, please contact us.

Phone: 03 424 5659

Email: info@pixelplanet.co.nz