At Pixel Planet , we want every guest to have a fun and safe experience. Please read our cancellation and refund policy carefully before booking.

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1. Booking Cancellations​

• Bookings can be made online through our website or in person at our venue.

• Payment is required at the time of booking to secure your time slot. Walk-ins are welcome, subject to availability.

• Cancellations must be made at least 24 hours in advance of your scheduled booking time. Cancellations made less than 24 hours before the booking will incur a 50% cancellation fee, calculated based on the total booking amount.

• No-shows or late arrivals may result in forfeiture of your session without refund.

• Pixel Planet reserves the right to cancel or reschedule bookings for operational reasons, in which case customers will be notified and offered an alternative time or refund.​

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2. Rescheduling

• If you need to change your booking time, please contact us as soon as possible.

• We will do our best to accommodate rescheduling requests, depending on availability.

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3. Refunds

• Refunds are issued to the original method of payment, minus any applicable cancellation fees.

• No refunds are available for no-shows or late arrivals.

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4. Partial Attendance

• If a guest arrives late and misses part of their session, no partial refunds will be given, but the remaining time may be used if possible and safe.

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5. Health & Safety Considerations

• Guests experiencing illness or injury should notify staff immediately. Refunds may be considered on a case-by-case basis for safety reasons.

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6. Group Bookings

• For group bookings or private events, different cancellation terms may apply.

• These will be communicated at the time of booking.

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7. Contact Us
For cancellations, rescheduling, or refund inquiries, please contact us via:​

• Email: info@pixelplanet.co.nz