Pixel Planet Privacy Policy

Last updated: 24/04/2026

At Pixel Planet, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, book experiences, or visit our venue. By using our Services, you also acknowledge our Terms & Conditions.

1. Information We Collect

We may collect:

Name, email address, phone number, and payment information when booking online or in-store.
Information about your visit, including session preferences, age, or special requirements.
Any other information you voluntarily provide when contacting us or completing forms.

2. How We Use Your Information

We use your information to:

Process bookings and payments.
Send updates about sessions or experiences.
Ensure safety and compliance with our Terms & Waiver.
Improve services and customer experience.
Comply with legal or regulatory obligations.

By providing personal information, you consent to its use as described above.

3. Sharing Your Information

We do not sell personal information. We may share it with:

Payment processors to complete transactions.
Service providers assisting in delivering our experiences, only as necessary.
Law enforcement or legal authorities, if required by law.

All third parties are required to handle your information safely and lawfully.

4. Data Security

We take reasonable steps to protect personal information from unauthorised access, misuse, or disclosure.
No method of electronic storage or transmission is 100% secure, and absolute security cannot be guaranteed.

5. Cookies & Tracking

Our website may use cookies or similar technologies to improve your experience, understand usage, and manage preferences.
Disabling cookies may affect website functionality.

6. Your Rights

Under the New Zealand Privacy Act 2020, you can:

Access the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information, subject to legal or operational requirements.

You can exercise these rights by contacting: info@pixelplanet.co.nz

7. Children’s Privacy & Supervision

Pixel Planet is family friendly.

Children under 12 must be actively supervised by a responsible adult at all times while participating in activities.
We do not knowingly collect personal information from children under 18 without parental or guardian consent.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated date.

9. Contact Us

Questions or concerns about this Privacy Policy?

Pixel Planet Privacy Policy​​​​​

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