​ Pixel Planet Privacy Policy

Last Updated: 26/06/2026

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At Pixel Planet, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, make a booking, or visit our venue. By using our Services, you also acknowledge our Terms & Conditions.

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1. Information We Collect

We may collect:

• Your name, email address, phone number, and payment information when making a booking online or in-store.

• Information about your visit, including booking details, session preferences, age (where required), or any special requirements you choose to provide.

• Any other information you voluntarily provide when contacting us or completing forms.

• Photographs or video recordings taken for promotional, training, or safety purposes. Where practical, you may opt out by notifying a member of our team.

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2. How We Use Your Information

We use your information to:

• Process bookings and payments.

• Send booking confirmations and important updates relating to your visit.

• Ensure safety and compliance with our Terms & Conditions and Participation Waiver.

• Improve our services and customer experience.

• Comply with legal or regulatory obligations.

By providing your personal information, you consent to its use as described in this Privacy Policy.

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3. Sharing Your Information

We do not sell your personal information.

We may share your information with:

• Payment processors to complete transactions.

• Trusted service providers who assist us in delivering our services, where necessary.

• Law enforcement agencies or regulatory authorities where required by law.

Any third parties who process information on our behalf are required to handle it securely and in accordance with applicable privacy laws.

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4. Data Security

We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, or disclosure.

While we use appropriate security measures, no method of electronic storage or transmission is completely secure, and absolute security cannot be guaranteed.

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5. Cookies & Tracking

Our website may use cookies or similar technologies to improve your browsing experience, understand website usage, and remember your preferences.

You may disable cookies through your browser settings, although this may affect some website functionality.

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6. Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

• Access the personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of your personal information where appropriate, subject to legal or operational requirements.

To exercise these rights, please contact us at info@pixelplanet.co.nz.

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7. Children's Privacy & Supervision

Pixel Planet is a family entertainment venue.

Children under 12 must be actively supervised by a responsible adult or legal guardian at all times while participating in activities.

We do not knowingly collect personal information from children under the age of 18 without the consent of a parent or legal guardian.

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8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on our website together with the revised "Last Updated" date.

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9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.

Phone: 03 424 5659

Email: info@pixelplanet.co.nz

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