Pixel Planet Privacy Policy​​​​​

Last updated : 04/12/2025

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At Pixel Planet, your privacy is important to us.

This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, book experiences, or visit our venue.

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1. Information We Collect

We may collect the following information:

• Your name, email address, phone number, and payment information when you make a booking.

• Information relating to your visit, including session preferences, age, and any special requirements.

• Any other information you voluntarily provide when contacting us or completing forms.

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2. How We Use Your Information

We use your information to:

• Process your bookings and payments

• Communicate important updates about your booking or experiences

• Ensure safety and compliance with our Terms and Waiver

• Improve our services and customer experience

• Comply with legal or regulatory obligations

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3. Sharing Your Information

We do not sell your personal information to third parties.

We may share your information with:

• Payment processors (to complete transactions)

• Service providers who assist us in delivering our services (only as necessary)

• Law enforcement or legal authorities, if required by law

All third parties are required to handle your information safely and lawfully.

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4. Data Security
We take reasonable steps to protect your personal information from unauthorised access, misuse, or disclosure.

However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

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5. Cookies and Tracking​​

Our website may use cookies or similar technologies to improve your experience.

Cookies help us understand website usage and preferences.
You may disable cookies in your browser settings, but this may affect website functionality.

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6. Your Rights​

Under the New Zealand Privacy Act 2020, you have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of your personal information, subject to legal or operational requirements

You may exercise these rights by contacting us at the email below.

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7. Children's Privacy
Pixel Planet is family-friendly.
We do not knowingly collect personal information from children under 18 without parental or guardian consent.

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8. Changes To This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on our website with the updated date.

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9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Email: info@pixelplanet.co.nz

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